Privacy Policy

This is the official Privacy Policy for DigiBull AI Private Limited.

1. Introduction

DigiBull AI is also referred to in this document as “Company”, “Us”, “Our”, and “We”.

Welcome to DigiBull AI. We are committed to protecting your privacy and ensuring the security of your personal information.

2. Information We Collect

DigiBull AI collects information that you provide directly to us and information automatically collected when you use our services as outlined below.

2.1 Personal Information You Provide

• Contact Information: Name, email address, phone number, company name, job title.
• Account Information: Username, password, and account preferences.
• Business Information: Company size, industry, location, and specific automation needs.
• Communication Data: Messages, queries, feedback, and support requests.
• Payment Information: Billing address and payment details (processed through secure third-party providers).

2.2 Information from Our AI Services

• Lead Gen AI: Target audience data, campaign preferences, and CRM integration details
• Enquiry-to-Quote AI: bill of materials (BOM) files, supplier information, pricing data, email content, ERP files, and quotation history.
• Office AI: Document data, invoices, workflow patterns, and task information.

2.3 Automatically Collected Information

• Technical Data: IP address, browser type, operating system, device information.
• Usage Data: Pages visited, features used, time spent on site, referring websites.
• Cookie Data: Session information, preferences, and authentication tokens.
• Analytics Data: Performance metrics, error logs, and system diagnostics.

3. How We Use Your Information

3.1 Service Delivery

• Provide, maintain, and improve our AI automation services.
• Process and manage your account and subscriptions.
• Execute lead generation campaigns and automation workflows.
• Generate quotes and manage supplier relationships.
• Automate office tasks and document processing.

3.2 Communication

• Respond to inquiries and provide customer support.
• Send service updates, security alerts, and technical notices.
• Provide training materials and best practices guides.
• Share product updates and new feature announcements.

3.3 Business Operations

• Analyze usage patterns to improve our services.
• Conduct research and development for new features.
• Ensure platform security and prevent fraud.
• Comply with legal obligations and enforce our terms.

3.4 Marketing (with consent)

• Send promotional materials about our services.
• Share industry insights and automation tips.
• Invite participation in surveys or feedback programs.
• Customize marketing messages based on your interests.

4. Legal Basis for Processing

• Contract Performance: To provide the services you’ve requested.
• Legitimate Interests: To improve our services and ensure security.
• Consent: For marketing communications and optional features.
• Legal Obligations: To comply with applicable laws and regulations.

5. Data Sharing and Disclosure

DigiBull AI maintains strict confidentiality of your data and only shares it in these limited circumstances:

5.1 Service Providers

• Cloud hosting and data storage (AWS, Google Cloud)
• Payment processing (Stripe, Razorpay)
• Analytics and monitoring (Google Analytics, Metabase)
• Communication services (email, SMS providers)
• CRM and marketing platforms

5.2 Business Transfers

If our company undergoes a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you of any such change.

5.3 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders or legal processes
• Government requests or regulatory requirements
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

5.4 With Your Consent

We may share your information with other parties when you explicitly consent to such sharing.

6. Data Security

6.1 Technical Safeguards

• End-to-end encryption for data transmission
• Secure SSL/TLS protocols for all communications
• Regular security audits and vulnerability assessments
• Multi-factor authentication options
• Automated backup and disaster recovery systems

6.2 Organizational Measures

• Limited access on a need-to-know basis
• Employee training on data protection
• Confidentiality agreements with all staff
• Regular security updates and patches
• Incident response procedures

6.3 Data Retention

• Provide our services effectively
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Support business operations and improvements

7. Your Rights and Choices

7.1 Access and Portability

• Request a copy of your data.
• Receive data in a structured, machine-readable format.
• Transfer data to another service provider.

7.2 Correction and Deletion

• Update or correct inaccurate information.
• Request deletion of your data.
• Restrict processing of your information.

7.3 Communication Preferences

• Opt-out of marketing communications.
• Manage notification settings.
• Unsubscribe from newsletters.

7.4 Cookie Management

• Control cookie preferences through browser settings.
• Opt out of analytics tracking.
• Manage advertising preferences.

To exercise these rights, contact us at contact@digibull.ai or use the tools provided in your account settings.

8. International Data Transfers

As DigiBull AI operates globally, your information may be transferred to and processed in countries other than your own…

9. Children’s Privacy

DigiBull AI’s products and services are not intended for individuals under 18 years of age.

10. Third-Party Services and Links

The DigiBull AI website ( https://digibull.ai/) may contain links to third-party websites or services.

11. Updates to This Policy

DigiBull AI may update this Privacy Policy periodically to reflect changes in:

• Our business practices
• Legal requirements
• Technology implementations
• User feedback

We may notify you of material changes through:

• Email notifications
• Website announcements
• SMS/WhatsApp notifications

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Officer DigiBull AI Privacy Team

Email: contact@digibull.ai

Phone: +91 98941 144087

Address: Mysuru, Karnataka, India

14. Complaint Rights

If you believe we have not adequately addressed your concerns, you have the right to complain to your local data protection authority.

By using DigiBull AI products or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.